FAQ's
Hi, if you've got any questions, please look below to see if we've answered your questions. If you can't find what you're looking for feel free to send us an e-mail & we'll try & get back to you!
What happens if I'm not happy with my food?
Eatstudent works as an intermediary service - we pass your order onto the restaurant, but do not prepare any of the food. Refunds are at the discretion of the restaurant, so please call the restaurant number on your e-receipt if you have a problem. If you think the matter has not been dealt with in a satisfactory way, please email us at info@eatstudent.com and we will investigate for you.
What happens if my food is running late?
We overestimate how long the food will take to get to you, so this should rarely happen. However, it is possible that the restaurant will be running slightly late for some reason, and they should call you if this is the case. If you are at all worried about your food call the restaurant on their number given to you on the e-receipt.
What happens if I spontaneously come up with a song about my favourite type of kebab?
Please email it to use at info@eatstudent.com. If it is very good, we will post it on the website. If it's brilliant, we may offer you a record contract.
What is eatstudent.co.uk?
eatstudent.co.uk is a website which allows uni students to find local takeaway restaurants & order from them online. It's quick and easy. So easy that you could do it with your eyes closed. In fact, go on, we dare you - do it with your eyes closed. (eatstudent cannot be held responsible for any double seafood pizzas ordered whilst customers' eyes are closed.) If you're a student and you like takeaway and delivery food, then this is the place to get it (the clue is in the name).
How do I use the site?
It's easy - Put in you postcode, choose your restaurant & food, pay by cash or card, and wait for your food by answering the pub quiz questions we send you!
Do I have to register?
No, you don't. You can place an order without registering. But it's also really quick & easy to register - we won't spam you, plus you get access to some cool features only for registered users. These include saving your favourite takeaway dishes, keeping track of your past delivery orders and checking out without needing to refill your details (in other words you get your pizza delivered quicker).
Is it free to use?
Yes it is. Not only is our service free to use, but we've negotiated exclusive deals with many of our partner restaurants, so our site is often cheaper than using paper menus. Of course, you can always pay our optional £1000 a week subscription fee. This entitles you to a free lollipop.
How do I know the restaurant will get my order?
We check that each & every order has reached the restaurant. We use the latest technology, plus we have real, live humans monitoring the website every second that restaurants are open (yes, even at 4am in the morning!) We've not yet had a single lost or late order (November 09 - wahey!), so rest assured that if you order a double pepperoni explosion pizza, you will be eating that double pepperoni explosion pizza! See
this article for more details.
Can I pay by cash and by card?
Yes, you can pay by either cash or card. Pay by cash either on collection or delivery or pay online though our mega-secure online payment system. Ok, fine, it's Paypal's system really, but we're claiming it.
A man walks into a bar...
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What kind of food can I order?
Where do we start?! There's a huge range of restaurarants and takeaways on www.eatstudent.co.uk from which you can order online. Whether you go to University in Nottingham, Leeds, Manchester or Brunel you'll be able to order online, for delivery or collection, from pizza places, Chinese resturants, Indian restaurants & more. So whether you want to order a Hawaiian Pizza for delivery, or maybe some sweet & sour chicken, perhaps a spicy vindaloo, we can help.